#Remotix help installing install#

To use this solution, your Mac must be running at least macOS 10.9 (Mavericks), and you need to have a broadband internet connection. If you have installed and configured the Remotix Agent to authorize it, I will be able to access and control your Mac at any time. I will use that information to connect to your Mac with Remotix. If you are using the Remotix QC app for a support session, I will ask you for the Computer ID and Access Code, which are displayed in the Remotix QC app window. The Remotix QC download is a zip file, which you will double-click to expand and use immediately. The Remotix Agent download will be in the form of an Installer package which you will double-click to install. You can download them by clicking on the icons above. The Remotix Agent allows for ongoing monitoring and access to your Mac, while the Remotic QC app permits one-time access.

#Remotix help installing install#

You will need to install either the Remotix Agent or the Remotix QC app on your Mac in order for me to be able to remotely view and control your Mac.

I use the Remotix App to view and control your Mac's screen. It allows me to observe or control your screen, upload and download files, get reports on the status and configuration of your Mac, and run Unix terminal commands. Remotix is a robust and flexible tool for providing remote support to clients.